Returns & Exchanges

At Botticelli Foods, we strive for excellence in every jar, but if you are not satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged, defective, or incorrect.

Return Process

• 1.
  Initial Contact

  Email our support team within 15 days of delivery with your order number and details regarding the issue with your shipment.

• 2.
  Provide Documentation

  Include clear photographs of the packaging and the product labels to help our quality control team assess the damage or error.

• 3.
  Evaluation

  Our team will review your request within 2-3 business days to determine eligibility for a refund or a complimentary replacement.

• 4.
  Resolution

  Once approved, we will either initiate a refund to your original payment method or ship out a fresh replacement at no additional cost to you.